Telecom National Blog

Telecom National provides meaningful telecommunications advice, reliable carrier services, and diligent post-sale support.  Telecom National helps dozens of business enterprises examine their telecommunications needs, explore alternatives that align their requirements with carrier service offerings, and reduce their telecom expenditures.  Telecom National provides enterprise customers with a choice of telecommunications providers and complete account support within the telecom lifecycle.  Telecom National has been a trusted advisor and provider of reliable, cost-effective telecom services to scores of domestic and international businesses since 1993.

The Challenge

Utilizing their 200+ combined years of experience in telecommunications, Telecom National has been able to focus on and attract Enterprise-sized customers.  As a solution provider to these larger customers Telecom National wanted to add some type of value differentiator to their service offering, so in 2003 they began offering “telecom expense management”.  This consisted of using elaborate Excel documents to keep track of, in some cases, tens of thousands of dollars in carrier bills.  Over time they began to attract more of these types of customers who ultimately would have higher and higher expectations of what they could manage for them!  The challenge ended up being able to manage this massive amount of information, emailing large Excel files back and forth between departments, and updating the spreadsheets on a monthly basis, etc.  As stated by Mark Paluso, president of Telecom National, “To say the least, it became a nightmare and we eventually had to have one support person for each account manager!”

The Solution

In late 2005 Telecom National contracted with RPM to implement their AGENT, powered by RPM, software solution.  As described by Paluso, “We began to manage the account information inside of AGENT, which was so user friendly and because it was all on line–there was no need to pass Excel files back and forth between departments”

Results

Mark Paluso continues.  “Telecom National became 400% more efficient I would estimate as departments could work together without sending a single email–changes were immediately updated on line for all to see!  Not to mention we saved at least 40 man-hours a month that used to be spent tracking commissions for agents—RPM would now handle that easily with simple reports that could be pulled online in a much better format than we were accustomed to.  Discrepancy reports, agent reports, customer audits—everything would now be easier, a no-brainer, going forward using RPM.  We began to wonder how we ever survived our first 2 years not having used RPM!  Our salespeople now use RPM as a “sales tool” to help close more Enterprise-sized relationships.  We created several demo accounts in RPM that we show customers, and the feedback has been startling.  Customers see us as more professional, more organized, and more trust worthy as a result of simply using RPM.”

Future Plans

“As Telecom National grows so does AGENT, powered by RPM as they continue to update the AGENT software adding more and more features to their platform making our company appear more professional ultimately giving us the edge over our competition.  We lead with RPM and make sure all of our customers know that this is the software we use and trust to track all of their billing information, and we question other agencies who aren’t on RPM!”

If you have a large telecommunication project and want  the best design and service Mitch Paluso is a 30 plus year telecommunication expert and can find you the best possible solution for the best possible price… so why would you go anywhere else?? visit the www.telecomnational.com web site and see what he has to offer….